When can I become a partner at Toppoint?
We would like to welcome you as a partner if you present yourself as a reseller of our products. Once this has been demonstrated, we will provide you with login details to access our webshop. If you are logged in, the prices shown are the net prices.

How do I become a Toppoint partner?
Do you want to become a Toppoint dealer? Please complete the registration form and we will contact you within 24 hours (on working days).

How can I make an appointment with a Toppoint account manager?
Would you like to make an appointment with one of our account managers? Please feel free to contact us on telephone number +31 (0)74 - 2077900 or send an e-mail to info@toppoint.com

What is the idea behind 'We Aim High'?
Toppoint always strives for 'We Aim High'. So we aim for the highest possible result. We help our dealers stand out from the crowd with our products and achieve their goals. We put our dealers first and make them special with our top quality products. From giveaways to premiums. The bar for our production techniques is also high. In addition, we set the highest standards for ourselves in the field of CSR. Everything so that our dealers can achieve the highest success rate.

Which printing techniques are provided by Toppoint in its own printing facility?
Approximately 95% of our collection can be personalized with your own logo or design. With almost twenty different printing techniques, which we provide in-house, we have been a pioneer in advanced printing techniques for decades. Our modern printing company has the highest quality printing machines.

We take care of:

• Pad printing
• Screen printing (on bags/flat screen printing/circular screen printing/ceramic direct printing)
• UV round screen printing
• UV High Gloss screen printing
• Puff print
• Transfer printing
• Ceramic transfer printing
• Sublimation printing (around/flat)
• Doming
• Laser engraving (1 or 2 tone)
• Digital printing (also 3D digital printing)

 More information about the different printing techniques can be found on the 'printing techniques' page.

How can I find a Toppoint dealer to order Toppoint items?
In the dealer overview you can easily find the nearest Toppoint dealer by entering a city or zip code. Our authorized distributors work in the promotional products sector. Toppoint is not liable in any form if your dealer does not fulfill agreements with you.

How can I view the Toppoint articles in real life?
Most Toppoint dealers have a showroom. Make an appointment with your dealer to be inspired by Toppoint's extensive range. In the dealer overview you can easily find the nearest Toppoint dealer by entering a city or zip code.

What is the idea behind 'We Aim High'?
Toppoint always strives for 'We Aim High'. So we aim for the highest possible result. We help our dealers stand out from the crowd with our products and achieve their goals. We put our dealers first and make them special with our top quality products. From giveaways to premiums. The bar for our production techniques is also high. In addition, we set the highest standards for ourselves in the field of CSR. Everything so that our dealers can achieve the highest success rate.

Which printing techniques are provided by Toppoint in its own printing facility?
Approximately 95% of our collection can be personalized with your own logo or design. With almost twenty different printing techniques, which we provide in-house, we have been a pioneer in advanced printing techniques for decades. Our modern printing company has the highest quality printing machines.

We take care of:

• Pad printing
• Screen printing (on bags/flat screen printing/circular screen printing/ceramic direct printing)
• UV round screen printing
• UV High Gloss screen printing
• Puff print
• Transfer printing
• Ceramic transfer printing
• Sublimation printing (around/flat)
• Doming
• Laser engraving (1 or 2 tone)
• Digital printing (also 3D digital printing)

 More information about the different printing techniques can be found on the 'printing techniques' page.

How do I place an order at Toppoint.com?
You can place an order by carrying out the following simple steps:

1. Log in to our website.
2. Select the items and enter the desired quantity.
3. Follow the steps indicated and place the items in your shopping cart.
4. Check the order and place your order.
5. You will receive the order confirmation and any digital proof for approval for printed orders.

Can I also order a different quantity?
We use fixed price scales, within which fixed rates apply. The price is based on the scale within which the quantity of your order falls. There is always a minimum order quantity (MOQ). But it is also possible to order below the minimum order quantity for blank orders. There will then only be a surcharge of €35 per order. The percentage of over or under delivery is related to the value of the product.

Can I still change the order I have already placed?
Before approval of the digital proof, the order can still be changed, with the exception of the item and the printing method. After approval of the digital proof, it is no longer possible to change the order, but it is still possible to change your reference or address, for example.

Will I receive an order confirmation?
When you place an order, you will receive an order confirmation by e-mail. For orders with printing, you will receive a final order confirmation after approval of the digital proof, which also states the final shipping date. For blank orders you will immediately receive confirmation including shipping date.

What are the costs for a proof print?
The costs of a proof are equal to the standard setup costs, namely € 36 per color/logo/position.

When do I pay an order surcharge?
For a blank purchase below the minimum purchase of an item, a € 35 order surcharge will be charged. The cost of the order surcharge is shown as a separate line in the quotation process and on the order confirmation. For printed items it is not possible to order below the minimum quantity.

What are setup costs?
Setup costs are the costs for typesetting, making printing plates and setting up the printing machines. Printing and setup costs are stated per color/position per product, unless stated otherwise.

What are handling costs?
Our products are packaged in different ways and may or may not be delivered individually in packaging. If you want to have products printed, the products will be unpacked and repacked after printing. The costs charged for this are the handling costs. The amount of these handling costs depends on the way in which the product is packaged. The handling costs are shown per product on our website under the 'Prices' tab.

For what period do Toppoint's prices apply?
The gross prices are stated in our brochures. Both print prices and product prices can be adjusted during the year. The prices displayed on our website are always leading and binding at all times.

Are the prices exclusive of VAT?
All our prices are in euros excluding VAT and are valid until further notice. Changes can be made without prior notice. Although the utmost care is taken to ensure the reliability and currency of the data on the website, inaccuracies may occur. Toppoint accepts no liability for inaccuracies or incompleteness of the information and prices on the website www.toppoint.com.

When do I receive my order?
After approval of the digital proof, printed items are normally shipped within 8 to 10 working days, with some exceptions. With every order you will receive a final order confirmation which also states the shipping date. All production and delivery times are based on as soon as possible.

If for any reason we are unable to deliver on the date specified, we will contact you. Toppoint only provides estimated delivery times. Toppoint is not liable if your dealer uses different delivery times and conditions.

Which delivery options can I choose?
The standard shipping time is 1 to 2 working days to one address within the Benelux. Shipping in the Benelux is done with UPS, Dachser, PostNL or DHL. If Express delivery is possible, you can indicate this when placing your order or in your order.

What are the delivery costs?
Toppoint delivers 'ex factory'. The costs depend on the volume, order value and delivery address. Toppoint does not charge shipping costs above a certain order value. The shipping costs are indicated on the quotation and order confirmation.

Can I track my order(s)?
Once your order has been shipped, you will automatically receive an email with the track and trace information.

In which countries is delivery possible?
Delivery is possible in all countries that fall under the European Union (EU).

What is your policy regarding legislation and regulations regarding products?
All our products are European certified. Our products are extensively tested by certified testing agencies for quality, functionality and safety. This way we ensure that all products comply with the applicable laws and regulations. In addition, we ask our suppliers to provide various statements confirming that the products meet the specifications and specifications that we specify that follow from legislation and regulations.

Downloading certificates for the products can be found on the product pages under the 'details' tab under product compliance. We make these available so that you can order from us with confidence. We only accept test reports that are not older than two years.

My items are damaged or broken, what now?
We will resolve this as quickly as possible. Please contact your office sales contact or call +31 (0)74 - 2077900 (info@toppoint.com).

Do I have a warranty on my items and if so, how long does the warranty last?
The standard complaints period is three months for an article and one month for a print. Your complaint will be assessed and if the complaint appears to be justified, a solution will be sought in consultation.

Forgot your password?
You can request your password by entering your email address. Within a few minutes you will receive an email from us with which a new password can be created.

Want to change your details?
New company name or address? Personal information such as the delivery address can easily be changed in your account.

Where can I find my invoices?
The overview of your orders and invoices is displayed under 'my orders' in your account.

1. What do I need to arrange for a shipment to a country outside the EU?
In almost all cases, you must have a VAT and EORI number and this must be known to us.
In addition, you do not need to arrange anything extra.

After we have received your order, we will take care of the necessary paperwork.
However, you should be aware of possible longer shipping times, customs clearance fees and taxes that apply in the country of delivery.

2. How does delivery to a country outside the EU affect a shipment?
Shipments to be delivered to a non-EU country are subject to additional regulations.
Additional documentation is required (invoice/pro forma) and the shipment is subject to customs control.

3. Which carriers are used by Toppoint?
Toppoint uses UPS and Dachser for transport.
-UPS: Used for parcels.
- Dachser: Used in case of volume shipments (pallets) and dangerous goods (lighters, cleaning gel, etc.)

4. What will happen with my shipment after it has been shipped by Toppoint?
The first (sometimes also the second) day will be used by the carrier to prepare the shipment for export to a country outside the EU, this does not directly delay the transport time. In extreme cases, customs may carry out an additional check, which will require additional days, the status on the track and trace you receive from us may seem unchanged at first. After customs clearance, the shipment will follow the standard process.
The status in the tracking system will then be updated, allowing you to further track your shipment.

5. What is the expected transit time after my order is shipped?
The expected shipping time is about 4-6 working days, partly depending on the region where the delivery will be done.

6. Can I be contacted by a carrier about a shipment?
Yes. Dachser can contact you to obtain a Power of Attorney (POA).
Without a POA, the shipment cannot be imported into the destination country. Dachser will contact you as a dealer directly, this will not be done via Toppoint.
The request for a POA is a one-time action, it is valid for a longer period.

UPS may contact you in case additional customs clearance and taxes are to be paid.

7. What is a Power of Attorney (POA)?
A power of attorney (POA) is a legal document giving one person (the agent or attorney-in-fact, for example a carrier) the power to act for another person (the principal, for example the importer of the goods). The agent can have broad legal authority or limited authority to make legal decisions on behalf of the principal.

8. Can there be additional costs beyond those stated in the quotation and order confirmation?
Yes. A carrier may charge additional customs clearance fees that must be paid before your shipment is released. The additional fee consists of customs clearance, taxes and usually an extra fee for the carrier. These costs are not known in advance and on which Toppoint as a supplier has no influence and is responsible for. Additional taxes may also apply.

9. Am I required to pay customs clearance before receiving my shipment?
These additional charges are mainly demanded by parcel carriers.
In that case, the carrier should give you two options.
- You pay the indicated costs to the carrier.
- You arrange customs clearance yourself. In that case, you pay only the standard clearance charges and taxes and no extra fee to the carrier.

10. What are the approximate costs of customs clearance?
It is not possible to indicate the exact costs in advance. Carriers (from parcels) are free to determine what fee they will charge in addition to the standard taxes and customs clearance.
There are numerous websites online that have an import calculator which gives you an indication of how much the import costs will approximately be. We emphasize the word 'approximately' here, because reality shows that the costs are somewhat higher in reality. This is often caused by the fact that the costs of the carrier are not included, for example storage costs and administration costs. It can be useful to always consult the current TARIC (Integrated Tariff of the European Union) yourself.
To be clear, the importer pays import costs on everything that will be imported from the European Union.

11. Which kind of taxes can be calculated on my orders?
The taxes applicable in the country of delivery may be applied to your shipment.
These are not shown on our communication (order confirmation, offer, invoice).
Examples of taxes that may be applied are:
- Import tax
- Anti-dumping tax (ceramic)

Specifically for UK, goods with a commercial value (goods value + shipping cost + duty + insurance) of more than £15 are liable to VAT.

12. Is it possible for Toppoint to offer prices including taxes and customs clearance?
Unfortunately, this is not possible. Taxes and customs clearance charges are additional costs for which Toppoint is not responsible and has no prior knowledge.

13. Is the expected delivery date always visible on the track and trace I receive from Dachser an